I received my car insurance renewal notice form RIAS earlier this week. Due to work pressures, I only read it on Wednesday evening. I was somewhat perturbed to note that the premium had increased by what I considered to be an unreasonable amount. I phoned RIAS on Thursday after work, and the lady I spoke to was very helpful. She looked into my enquiry and the upshot is that the premium was reduced, and the amount although not the whole increase, was more reasonable. As long as this is the standard of service received from RIAS, I will continue to give them my custom. Thank you RIAS!