Fairly easy (quick) to get through to the renewals Department. Once through I was dealt with in a friendly, efficient and professional way. Although I was advised of other add-ons to my policy I never felt pressured. I also had a couple of queries relating to my policy where I required some extra clarification. Frankly if I had been hassled or subjected to anything other than a clear explanation it would have put me off and I may not have renewed.
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