I have had to say "poor" because that was my experience when I rang your office to find out what my premium would be for the next twelve months. I had no claims but my payments had increased by £120.00 and quotes from other companies were well below this figure so I attempted to ask your lady why such a large increase but was abruptly told that "Premiums were not negociable" and the phone went down.I left it a few days and rang your office once again as I have always been satisfied with Rias and was put through to a lad called Joshua who was very helpfull and we agreed a payment figure and I am a customer of Rias for the next year.he was a good lad,much better than your quite ignorant female assistant. Sorry!!!