I have been with RIAS for a number of years and until this year have had the same policy and client number.This year when I received my renewal notification I noticed the policy number had changed and also the contact telephone number,I phoned this new number and spoke to a really helpful adviser who offered me a very favourable offer on my insurance which I accepted.When I checked my bank the payment was going to Castle Cover not Ageas so another phone call to RIAS and I was told there was a restructure going on and was assured my insurance was still underwritten by Ageas.
I have today received two letters from RIAS.One with my original policy number on to confirm my policy had been amended and giving me the revised policy schedule and another with yet another new policy number and telephone number confirming my cover for another year.All a bit confusing.So I have just phoned RIAS again and hopefully now the confusion is cleared up.I hope things will run more smoothly next year!
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