Sorted the renewal out without any problem, i just altered date of house build records were showing 1963 i thought it was 1973 your adviser stated (in a not too friendly tone) that it should be correct or it would invalidate the policy. After the policy paperwork arrived i found out the conveytance for our house showing when it was sold to the first purchaser where upon i saw it was first sold in 1974, so i rang to inform you of the one year out the adviser i spoke to on that occassion staated that the date only need to be to the best of my knowledge. The reason for the "Normal" review is due to the second time i rang to change the date i waited over 10 minutes to speak to an adviser which is not acceptable.