Great first year on purchasing home insurance but they put the price up 60% for the second year and I was on auto renewable. Cancelled on their auto telephone system and two days later they emailed to say they were having trouble to take my payment, for an insurance that had been cancelled, as my card had expired. Called them again to say please do not try and take money from me for a service that had been cancelled. The customer service person was very very curt and said it must be a mistake.
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