I had taken out car insurance out at the beginning of March to start on 22nd March, on the 10th April i received a letter from Rias saying your insurance is cancelled from 5th April because you never returned documents to us, I had just returned from a 250 mile round trip to Norfolk from 8th-10th April. In a panic i phoned Rias and was told i never replied to a letter to return proof of no claims, i explained i never received letter, she says can you send proof of no claims on your smartphone, which i did, I'm thinking thank god this is getting sorted, after all i have driven 250 plus miles with no insurance. After 90 minutes on the phone to Rias the lady on the end of the phone says i'll get your quote now, what i say, i want my cover from march 22nd not new cover i could have had my car taken off of me for no insurance, i never received letter or even the policy, she says i can't help you, but i will quote you now, she tries to quote me but computer says sorry can't quote. In short i think Rias is a disgrace, and i am going to take them to the ombidsman