I telephoned to change my car details, from an old Rover 45 of virtually no value to a brand new Skoda Octavia and they could not do it. First it did not appear on their system, then it did but because it was new they had no way of covering it because they had no details of the risk. They then said the premium would be £10,000 and I offered to pay that until they had had a chance to get it underwritten but they then said they could not do it because they had a premium limit of £3,000. I then spoke to Megan, a supervisor, who told me they could not insure it because it was a new model. It is simply the latest update of a car which is on the road in thousands in this country and around the world. Megan suggested I tried another company. I did and had what I needed in just a few minutes.