A £20 renewal fee is added without customers' knowledge. When asked to wave this, Rias claimed every customer is aware. However, I doubt this because like every other customer, I wasn't aware until I had a phone conversation with one of the advisers where from our conversation, I realised there was renewal charge without my knowledge. This review is more of an awareness to existing customer who RIAS claimed to know about this charge but who clearly do not and did not know that there is a £20 renewal fee hidden in their renewals. So, based on the way and manner in which I found this out, if there was a 0, that is what I would have given RIAS.