Terrible company, switched banks in Feb last year, for some reason all my direct debits don't change with it, one been rias. They never once tried to get in touch with me regarding a missed payment , I thought it was all fine and still been paid as normal until I was pulled over for no insurance, 8 points, resit both tests and £1,000 fine from the courts. When the police rang to ask why they hadn't been in touch with me they replied that they had no phone number for me, no address and no email, I showed the police my policy which they sent me through email with all my details and a phone number on, the police argued my case on the phone and have given me a written statement for my case against them in court stating how they told the officer they had made no attempt to contact me. Absolutely disgusting company with terrible customer service. Avoid at all costs!