Absolutely diabolical! I insured for a year and at the end of that year purchased a new vehicle and chose to insure it with a different insurance company at a more competitive price. RIAS took a renewal cost from my credit card for insurance of my old vehicle without any notice to me. I did not realise this until I checked my credit card statement. When challenged they refunded half the cost and have not to date refunded the whole cost as I cannot provide evidence that I have insured my old car which is currently parked on private land awaiting sale and does not need to be insured. I am currently waiting for a complaints number to enable me to take this to the Ombudsman if they refuse to refund me as no company is allowed to take funds without notice. Do not ensure with this company.