Shame on you Rias. Charging a frail 93 year old £160 a month for home insurance... including eye watering interest levels because she couldn't afford to pay over £1000 up front.
Then when we found an alternative provider with an annual charge lower than one months payment you charged her over £100 to cancel the policy (for the days remaining in the month).
She trusted you as a specialist insurer for the elderly, she didn't have internet access to check if she was being ripped off, so you did, for years.
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