Well done Guys and Gals. The first point of contact was with a Senior figure who was sensitive and replied quickly. I considered this very important. Your competitors were not so easy to contact, in terms of receiving advice - especially when you want to speak to a Senior person, over the phone. My case was then passed on to the relevant person to help with my particular requirements. My case was followed diligently and sensitively. Questions were answered promptly and appropriate fees were charged, only when necessary and in proportion to the amount of work undertaken. A First Class Service.