I could not have hoped for a better service during a very difficult period. Victoria's case management was exactly the right balance of emotional support and constructive advice which led to the exact outcome that was deserving in my circumstances. From our very first conversation, Victoria immediately understood the issues and despite the pressures of the situation, put me at ease and gave me the confidence that matters would be resolved. All correspondence was responded to in a very timely way and I was always informed of the next steps. Victoria was assisted by Megan who also provided a personal and professional service. Thank you for your assistance.