Well, I checked out RicherSounds here and was very impressed. Phoned them on Sunday to buy a new Panasonic TV as our last TV had given up the ghost. Spoke to Billy (the manager!) who assured me they had 2 coming in on Monday morning and that he would reserve one for me, and phone me Monday am to tell me when it was in and I could pick it up. Well impressed with the service, I signed up for their VIP package and noted they had some good deals on sound systems as well to go with the TV. So, all good...told the kids (and wife) we'd watch a film together on Monday evening on our shiny new 50" telly! Except that no call came on Monday. I waited and waited and then phoned them. To be told that they hadn't - and never had been getting - any such TVs on that morning's delivery. I think what hacks me off the most is that I didn't even get a courtesy call to tell me this. I know mistakes happen, but just to be left hanging was very aggravating. So, I now have my TV - from John Lewis.