I walked into this store one early Sat morning, and found all the staff gathered behind the desk; all greeted me politely. I noticed the manager was wearing a badge identifying his name, position and that he had completed 25 years service with the company which I thought was very impressive and made me feel more at ease that I will be given advice on my enquires and purchase from someone who had a wealth of experience unlike many well known high street retailers who are much larger than Richer sounds; "other stores take note" After an 30 mins of me asking product related questions,