I listened to the hi Fi Package (£188 cheaper than buying the cd, amp and speakers separately) I had chosen which was set up in the listening room,. The friendly Mike demonstrated it and answered all my questions and I was given a coffee and time to relax and listen to the music I'd brought. When I got home I had a couple of minor setup questions I needed to have confirmed so I rang the shop and Rosa answered and she was lovely and helpful and helped me in a matter of minutes. I got a great deal and my system sounds great . I 'll definitely shop there again.