This was my first purchase and recommended by a relative. I researched my TV via WHICH Magazine and considered LG as my chosen option. I visited my local store on three or four occasions and left somewhat confused because each of the local sales persons I spoke with recommended a different product. I bought a PANASONIC model on 2 Dec and the cost was taken out of my account on the following day. I was advised that this model was not in stock for immediate delivery and would be ex warehouse so that I would have it delivered in 5-7 days. I was also told that we would be provided with help in setting up the system. I waited two weeks and called my local store and was told that delivery had been delayed 'because of an issue! An 'issue' is totally meaningless and I was told that delivery was unlikely before Christmas. I expressed my displeasure about the lack of service and suggested that at least I could have been kept in theplcture and not for me to call them to find out what was happening to my order. In the event, the order was accelerated and Iwas advised that delivery would be on 20 Dec. This was doneveprofessionally by an external company who took great pains to photograph the box and advised me that any further assistance was to be actioned by the retailer. I called the local store and was told that a technician would be with using short while. Thereafter, the service of Lindsey was much appreciated, she set up the TV and guided us in a most professional manner.