Hello All Ride Panda Fans and Owners, My name is Kenneth and I am 62 yrs. young. I purchased a Jetson Bolt Bike. I did have a little bump in the order but that was rectified immediately. Support Rep. Sarah R. @ Ridepanda made a callback phone call that made me believe people still do care even in the mist of an pandemic. She worked with me in making sure I received my bike and anything else I needed as promised. I have dealt with plenty of CS people in my lifetime and Sarah R. is the BEST!!!!!!!!!!! ever. Sarah your co. should be very PROUD to have someone who is very professional like you as an employee. To my follow Electric Bike riders- RIDEPANDA .com is the site to go to for Quality and Honesty. Thanks Again Kenneth