II can see why the reviews are only 74% positive. Orders from this place 2 different iAd boxes for gifts for customers via their tik tok. Opened one to have a look and 3 of the 9 cakes went straight in the bin. One had crystallise icing that had been on the bag too long and sweated off, one had foreign black object baked or stuck onto it and another had all the filling oozing out and it was crushed by the lid of their box bing forced down which was evident. I contacted for a refund as I then had to go out and buy another gift as couldn’t give this to someone, cost me more money and a half days holiday. Offered to refund me 3 slices of cake, didn’t seem to understand the issue here at all. Spent nearly £50 on two boxes of these “cakes” as gifts. I had to race out and spend another £20 on replacement gift. Disgraceful. It has now been brought to my attention today from my lovely customer whom I gave the large box to as a gift and who was embarrassed to tell me that there were around 8 cakes they had to throw away due to various reasons, again, a big black foreign object on one of them, all the icing off of 2 of them that was bric hard and stale, another cake had some “blue” marks on the bottom which they think was mould. What an embarrassment this has caused me and my customer felt embarrassed today telling me about it. A total waste of my hard earned money and you should be ashamed of this standard of food and service and to offer me a refund for 3 slices is scandalous. I regret not having more photos to show you the unsatisfactory job you have done and what a waste of my £50.