Through site I filled out forms for a rapid refund, took a while to hear from someone so in the end I called to find out what was happening. While on the phone lady apologized and asked for me to send in forms and documents again, even tho when on line I had them attached when requested on form, in the email I stated that if any problems or further information needed then to please contact me. Again some days past and eventually someone got back to me saying needed more information, which I then sent same day. Again time past and no contact so I called and find out person doing it is then away, I then said this was supposed to be a rapid refund and after seeing on system mistake they then past it on to someone, who then got it sorted but as past timeline was unable to get a rapid refund and have to wait.