Does not wish to pay. Holds medical evidence and doctors fit notes stating chest infection and referring to partial lung collapse all signed by GP but want me to pay a further extortionate amount and waste the doctors time to put the same diagnosis on their paperwork. The illness has been bad enough but this company really does not want to help or pay. This policy is not value. Emails are responded to in weeks and nobody actually reads what you write which is most frustrating and it takes another week to get someone to actually read the original email. Sad and upset. What's the point of holding insurance to be treated in this manner.