Right, where to start... Had an engineer out 02/04/20. Job Ref: 6515317. Arrived within a couple of hours of phoning. Job was a 'trace and detect' and I was assured on the phone I wouldn't be paying for a call-out fee. The engineer assessed the leak to be coming from what he thought was a locked up property. I was advised to gain access by calling the police if I had to, so that this could be confirmed and worked on. He took payment of around 140.00, which I didn't have an issue with as he was due back the next day potentially. However, not long after he had left I gained access through a neighbour and it turned out to be nothing more than a drying room. I then called Rightio to make them aware. I was told I would receive a call back the next day and would likely have the same engineer come out to confirm - neither of these things happened. Next ensued days of me having to chasing up the issue myself just to get someone to speak to. Nothing was organised until 09/04/20 (a full week later), when I received a phone call. The guy was talking over me and had clearly made his mind up that it was MY mistake, suggesting the pipe would be under the floor, in the drying room. I was actually trying to explain that the floor might well be concrete, which it is. Engineer arrives today (10/04/20), over 3 hours late. Again, I'm doing all the calling, no one keeping me in the loop whatsoever. Engineer takes about 5mins to decide he has made a mistake. No apology, little guidance when asked on what I can claim back, just that he will put his report in. Oh and that I would still pay for the hour from original call-out, seemingly for nothing. I try to phone Rightio immediately after he has left and can't get through until I hide my caller ID. And I'm now currently on hold, as I have been for the best part of 1 hour. I have looked into who they are registered with and will be contacting them next, regardless of whether or not I receive a full refund. Worst company I have ever dealt with by some way. STAY AWAY