Was nervous about switching from my last phone company, especially since we're not tech experts, but the new customer team was great at configuring and training our staff. The features like SMS and integrated CRM note-taking have been a game changer for us and have boosted our productivity for sure. The tech support team has been super fast and superior to any we've received from our cable company and phone installer. The product is well-priced and cheaper than our last provider given they don't have any hidden fees and surcharges. Definitely something worth looking at.