We have been and are still, experiencing a 3 to 5 second voice delay in all our incoming and outgoing phone calls. I first reported this to RingCentral in April 2022, case #15021401.
Over the next 4-months RingCentral’s Tech Support had us scrambling around calling each other’s cell phones, homes phones, and friends’ phones repeatedly documenting the date of the call, time of the call, the cell service used, length of the call, and the length of voice delay. We did this for each call, outgoing and incoming. This went on for several months with no explanation, and no fix. I finally stopped all of this because it was taking too much time away from company business.
This is the service nightmare you put me through:
First Contact – 4/8/22:
Eden Borja
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Second Contact - 4/11/22:
Gamaliel
RingCentral Technical Support
Third Contact – 4/12/22:
Eden Borja
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Forth Contact – 4/13/22:
Eden Borja
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Fifth Contact – 4/14/22:
Rudolfo Sasabo
Tier 2 Advanced Technical Support
RingCentral Technical Support
Connect with us: +1-888-898-4591
Sixth Contact – 4/19/22:
Sherwin Tee
Operations Supervisor
Seventh Contact – 4/25/22, 5/4/22, 5/5/22, 5/9/22, 5/11/22, 5/12/22, 5/16/22,
Oliver Catacutan
RingCentral Technical Support.
Seventh Contact – 5/23/22, 5/24/22, 5/25/22, 5/26/22, 5/31/22, 6/1/22, 6/3/22, 6/6/22, 6/9/22
EJ Jitomo
Tier 2 | Advanced Support Group
RingCentral Inc
You would think with all we have gone through RingCentral would have fixed the problem by now. Well, they have not. Today we are still making company phone calls from our cell phones, and still have a 3 to 5 second voice delay problem on every outgoing and incoming call. Sadly, I do not believe RingCentral has a clue on how to fix this problem. Too much time has passed.
We have paid RingCentral on time, every month, and have received zero competent service.
It’s time for us to move on with another VOIP company and get our refund form RingCentral.