Awful customer service, I got a scale ring from them as a gift, it arrived open and with a piece broken. I just wanted a replacement piece, they refused, said it did not come like that and then banned me. When I tried to solve it with them and admitted I didn’t know the policy was to contact the manufacturers, (I’m autistic so it takes me a bit with some things) they banned me. When I explained that I was disabled and that it was a miss understanding they said they don’t care and it won’t change anything. I was trying to buy my daughters Christmas gifts and even willing to take blame for something they did just to get it dealt with but they really don’t care. Now some guy from inside is gonna come on, say I’m a rude customer, or what ever he says Any time they get a bad review. But don’t pay attention to him, look for the reviews from the people they screwed first instead and you’ll find your truth.