Got a collectable stored for opening later to display. I opened a undamaged box containing a statue of "Porcelain Lux", but the statue had a broken piece, which is according to Reddit users a common issue with this product. I contacted support but there's nothing they can do because "I was too late". This is actually the first time I'm dealing with customer service who sell statues having such a terrible and dehumanizing service. They don't do anything to help not even a discount or w/e no nothing. You spend thousands of dollars/euros and what you get is "too bad". They require you to break the seal within time or else the "can't help you". MIND YOU THE BOX WAS IN A PRISTINE CONDITION. The damage probably happened during packing at the factory. You're better off spending your money on legit collectable resellers like Spec Fiction or Archonia. At least these companies have humans with a soul working at customer service.