I placed an order on the last day to give me a pre-Christmas delivery but it was after the latest time. This was my fault as i did not read the details properly. As i needed the items before Christmas i went on to Riverside website and used the 'contact us' form to request a cancellation od the order as there was no other way to contact you. As the order was not showing as processed I was expecting a reply upon your return in January. All i got was a notification that the items had been sent with no mention of my cancellation request. What was the point of the form ?