We purchased a Four Seasons garden parasol from Riverside. Our local garden store (Hildreths Garden Centre in Prestwood) didn't have the Hacienda in stock. Before purchase, I asked for confirmation that the parasol would be tiltable in all directions i.e., up and down and side to side. The garden centre rep confirmed that the Hacienda does indeed do that and she physically checked it. We bought it and saw that it only has vertical tilt. At this point I called Riverside and they were happy enough swap it with a slightly smaller Siesta Premium that we knew did both vertical and horizonal tilt. I can only assume that the garden centre rep checked a different parasol and had mistaken it for Hacienda. Mistakes happen all the time. That’s not an issue. Their sales and customer services teams were courteous and professional throughout my dealings with them. I would happily buy from them again, although, I will certainly consult the manufacturer’s product specification before I make a purchase.