The product is excellent, however I had to call to confirm the order after two days not hearing anything. I was told due to system changes their have been glitches. Once the order was confirmed the dispatched very quickly, but next the courier used never turned up after I waited in all day.. I called the courier the next day as lines closed whilst I was waiting in their queue and was told it will come out the next working day. I was needed in the office and so I ended up collecting the BBQ from their warehouse. The box had been battered and so I was forced to open fully and build immediately to make sure there wasn't any damage or bits missing. All in all, the BBQ looks and feels excellent, but my experience was less desired.