I went to Riverside as someone had recommended it to me and I thought it would be the easiest route for buying a barbecue. My grandfather purchased the barbecue as a gift and input the wrong postcode by mistake. White Stores tried to charge him £160 for changing the delivery address. We then cancelled the order (which they also charged us for) and tried again. We requested 2 man delivery but only 1 person turned up (a day later than they had told me) so I had to carry the barbecue myself down a flight of stairs. Unfortunately, you only speak to people at White Stores with these concerns who are quite unhelpful. It is not clear when making the purchase that riverside do not deal with the customer support themselves. I got the purchase in the end after about a month, but overall it was quite a difficult/ time wasting experience for the sake of a barbecue.