I submitted my complaint in an email on 2nd July & have also copied it below. Dear Sir/Madam, I wish to make you aware of a problem I had with your appointed courier TNT following an order of a BBQ. On Tuesday 26th June 2018, I ordered a Weber BBQ from your company. I had searched online and found your price to be very competitive and, in particular, you offered ‘Free Delivery’. I placed my order and received a confirmation email from yourselves at 1142hrs that day and saw the information below from TNT: Courier Details: TNT Express Tracking Ref: 60999213 Expected Delivery Date: 27 Jun 2018 I was impressed that the delivery would be the next day, so made arrangements for someone to be at home. However, by 1700hrs nothing had arrived, so I contacted TNT via ‘live chat’ and was informed that the package had ‘missed the collection point’ and would now not be delivered until FRIDAY 30th June. I was very disappointed with this response as no-one was going to be at home that morning. When I advised the TNT rep on the live chat, her response was to ‘leave a signed note on your front door for the TNT driver advising where you wanted the package left’. When I queried the lack of security on this she again reiterated that this was their policy. I felt (and still feel) this is a poor way to conduct a delivery service, as it neither gives the driver a live signature, plus advertises to anyone that you are not at home and where any package will be left. I regularly have deliveries made to our home through Amazon, etc and have never been asked to do this. Their policy is to take details of your ‘safe place’ with your order, meaning only the delivery company has the details, with no note left on our door! I did place the said notice on our front door for the delivery on Friday and returned home about 1230hrs to find it still there and the item had not arrived. I waited until 1500hrs before contacting TNT again by ‘live chat’ to find out when it was coming. I was told it would be by 1800hrs that day. I was not convinced of this and decided to call your company direct to see if you could help. I spoke with a young man (I didn’t get his name) who said he would call TNT to find out what was happening and call me back. He did so, but only to advise that TNT had told him that the delivery was now going to be on SATURDAY at some point! This really was unacceptable as we had planned on having a BBQ on Saturday evening with friends and now I didn’t know when it was going to arrive. The BBQ finally got here at 1015hrs on Saturday morning, but we had cancelled our friends as we weren’t sure when it was arriving and we still had to build it. I am really disappointed with the poor service from TNT and the fact that they twice misled me into thinking the BBQ would arrive, firstly on the Wednesday and then the Friday, when they in fact knew that it wouldn’t be here until the Saturday. Despite this, they had made no effort to contact me about the delay. I had also made arrangements on both days to have someone at home for as much of the day as possible, which was fairly inconvenient to our plans for these days. I am making you aware of this as our contract was with you as the supplier of the goods and it certainly does not reflect well on your company name. We did manage to have a BBQ on the Sunday and we are very pleased with your product, just not the delivery service. If I have the choice I won’t be using TNT as a courier in the future. Regards, Rona Boyd