I recently ordered a bbq on the Friday before the May bank holiday. I made a point of phoning riverside to check that because of the bank holiday next day meant that if I were to order on the Friday next day effectively meant Tuesday. I was laughed at and told yes. I booked a day of work for the Tuesday and the bbq didn’t turn up. I called riverside and they informed they didn’t actually hold the stock and it was coming directly from the supplier. I received no confirmation emails or text messages saying when it would be delivered. I took a second day off work at a cost of £700 and thankfully the bbq did arrive but cost me £700 more because of the day off. Riverside told me it was cause of the bank holiday even though I had made a point of phoning in the Friday to check and when I spoke to the delivery driver he said that’s nonsense as the suppliers delivery company work every day regardless of bank holidays. The BBQ it self is great but it the first and last time I will be ordering something for delivery. I’ve probably been unlucky but it’s not something I would chance wanting to happen again.