The website is easy to negotiate although I was initially confused by Sage Pay, never have heard of this before. I purchased a parasol which arrived much quicker than expected and had to be redelivered. There were no text or email messages to give advance notice of delivery. I was disappointed to discover that the parasol is not useable without the separate base which was not made clear on the website. it does say the base is sold separately but not that this is essential. Therefore I had no option but to purchase the base which almost doubled the cost. the base arrived quickly. It needed two strong people to assemble, not something I could do. The website should have a strong warning regarding this. I am happy with parasol and with the delivery but feel the website should contain more information to make an informed decision.