Awful awful experience with riverside garden centre. Ordered a Weber bbq for my husbands birthday (this will be his third Weber so there have been plenty of purchases made elsewhere). It arrived promptly 2 days later. We immediately unpackaged the bbq and discovered a large crack along the main body of the bbq. We contacted RGS within 30 minutes of taking delivery, advised them of the damage and sent photos. We were asked to send a photo of the serial number and told a replacement would be sent. We were told the issue had been passed to Weber and would be contacted once a response was received. When I questioned this (I had purchased from RGS and not Weber) it transpired riverside were proposing to make a claim against the warranty and provide me with a replacement part and not a fully functioning bbq as I had ordered. I made it clear I was not happy trying to work out how to take the bbq apart and replace a part and would require a fully functioning bbq as I had purchased. I was then advised the faulty bbq would be collected and I would have to purchase elsewhere. Given RGS market themselves as one of the largest suppliers of Weber in the U.K. I questioned why they couldn’t simply exchange the faulty bbq for a fully working one. After several phone calls I was eventually told this could happen, however, instead of the courier simply exchanging the faulty bbq for a new one the courier would collect, I would then have to wait for this to be received, RGS would then sent a replacement. It has been an absolute battle, he touts phone calls and lots of emails to get to this point. I totally appreciate things get damaged, however, I would expect riverside to do all they could to rectify this problem. Ellie was always polite and courteous, Patrick, the manager, could not have had a less interested and borderline rude tone on the phone. Given he is the manager I suggest he seeks some training in customer service. AVOID AVOID AVOID!!