Poor service. Barbecue arrived several weeks late (due to Weber being out of stock, probably not Riverside's fault as such, but they had led me to believe that it would be delivered in July whereas it turned up in late August). During the wait I was offered a discount on another (in stock) barbecue, but instead I suggested that I was should be given a discount on a barbecue cover if I was prepared to wait. No answer to that e-mail. When the barbecue finally arrived it had a dent in it. Rather than send it back for a refund (as I was entitled to do) I suggested again that they give me at least a sensible discount on a barbecue cover (frankly a token goodwill gesture of a few quid would have sufficed). This suggestion was initially ignored, then refused out of hand by the various junior people dealing with it (one of whom appeared not to believe me when I complained about the dent, apparently because I had waited all of 48 hours to inform Riverside about the problem). When I asked to speak to someone more senior this request was ignored. I then received a notification that the part with the dent would be replaced, but referring to the wrong part. In any case if and when a (correct) new part arrives it will require dismantling and reassembling the barbecue. The problem could and should have been sorted quickly and easily but wasn't. Won't be doing business with Riverside again. Hopeless.