On the whole Riverside seems to be a very efficient and well-run company, but unfortunately with our particular order, we encountered a number of problems throughout the purchase. We ordered a WEBER SMOKEY JOE barbeque along with WEBER PORTABLE CHIMNEY STARTER. At first all seem well, very good e-mail communications and confirmations of purchase/delivery. Unfortunately come delivery day we only received 1 out of 2 parcels and we were missing our Barbeque. I quickly called up Riverside to explain what had happened and they assured me that sometimes the Courier splits the packages and I should expect delivery that afternoon or next day. This did not happen. I e-mailed Riverside and told them I was certain something was wrong with my order, as the package I had received was part 2 of 2 which clearly suggests there is two packages under the same consignment. After some more talks over the phone and various e-mails, Riverside managed to find out the Courier had the missing package at their depot and a re-delivery was scheduled. BBQ turned up all intact and arrived when it said, however the problems at this stage were not over. I had received a faulty BBQ, there were defects in the enamel on the main bowl. We also encountered a second problem after assembly, as there was an issue with the lid. Due to a flaw with the handle and carry mechanism, the enamel around the lid proceeded to perish and chip away from the pressure of the underside of the handle. I immediately contacted Riverside about the problem and sure enough the next day they were on to Weber to send me a replacement LID & BOWL. By this time I’d gone past being angry and its was just a frustrating turn of events. I was advised the LID would not arrive until NOVEMBER and insisted this wasn’t good enough and asked for a new unit to be sent to me as replacement ASAP, this was all arranged by Riverside and eventually we got what we wanted. All in all Riverside were very attentive and replied to my e-mails quite promptly, this I am grateful for as there is nothing worse than being left in the dark. It was unfortunate that we encountered these issues, but Riverside dealt with them well and in the end I was happy with the service we received. I would order from them again and hope it would be a smoother transaction/delivery process second time round.