I received dispatch notification for my new TV at a cost of £540 on 24/11/15, a day or two after ordering it. I got the initial delivery on 4/12/15 a wait of nearly two weeks from ordering it. A star lost there. I don't expect it within a day or two but two weeks is too long a wait. So eventually my tv arrives only to find the screen smashed. I immediately started trying to contact RLR by email on 5/12/15 which was a Saturday so I assumed my delayed response was because it was the weekend. Nevertheless I emailed again on the Sunday. I heard nothing still at first on the Monday when I emailed again that evening and getting really worried by now that I'd chosen a flybynight company that I shouldn't have trusted, compounded by some bad reviews I'd only then started reading about poor customer service. Eventually i got an email late on that same Monday night asking for photos of the damage which I intended to do after work on the Tuesday. I then got a phone call on the Tuesday morning by an apologetic lady saying they were having problems with their email and had had similar problems with other customers, ( no mention requesting photos). She said they'd be out to collect the tv that day and I'd get a replacement on the following day which was today, 9/12/15. I may be a bit quick to write this review as I've not opened the box yet of the TV but I felt compelled to get this review out there. This is a review of my shopping experience with RLR not the purchased item. So it was a rather traumatic experience as far as internet shopping goes but they did come good in the end even though it took ages and there was a slow response initially with dealing with the broken tv. I'm afraid I wouldn't use this company again or recommend them.