Zero customer service, blatant lies and no accountability Case Ref 03338019/03338306 We moved into our new apartment on the 15th March, great service from our agent and landlord, then unfortunately we encounter RMG a few days later. On the 20th we realised our intercom system didn't work, we missed deliveries due to this causing a lot of inconvenience moving in, so we had our first contact with RMG. They were too busy to answer the phone, so I kept trying, left a message and eventually got through to be told no-one else had reported an issue so they wouldn't do anything, I was advised that either the handset or wiring must be faulty, so get my own electrician in and bill them for the works. How wrong was this 'customer service advisor' (this is an oxymoron). The intercoms had been disabled in every apartment 3 years ago and the system replaced with a mobile dialling system, thankfully I had approached other residents for help before getting in an expensive tradesman to rewire the handset to a defunct system and I'm pretty sure they wouldn't have paid the bill. I emailed 'customer service' (hate using that expression when it's non-existent) about a few issues, 1 - the intercom and the blatant lies on our original call, 2 - another new mobile system to enter the building which we weren't added to potentially meaning we'd be locked out permanently. 3 - only 1 faulty fob supplied for 2 tenants which don't work on the back gate leaving you stranded in a car park/bin store, 4 - a customer reference number so that we could access the RMG portal and 5 - an apology. I received a reply stating "I cannot see we have received any further reports of issues with the intercom system at this stage but I will refer your report to the property manager, Jack Apperley. We cannot raise a job until customer service receives multiple reports, thereby confirming it is a communal issue. Furthermore, we have not been given authorisation for yourself on this apartment. This means we are unable to add these details to the GSM system or provide you the customer reference number, I'm afraid." Same lies and contradicting statements with no understanding of the property they manage. The landlord tried to call them - no response as usual, so he confirmed to me by email that he had added me as a sub-tenant along with the property agent on their live chat system and paid them for replacement fobs to send to me. Over the next few days I was told I'm not authorised even though they've had this twice now. It's now 5 days later and still no response to emails from them, no answer on the phone, no one calls me back and nothing is resolved. I've been added to the intercom system now, but have no idea how to use it as no instructions have been given, still no fobs which have been paid for, no customer reference number, no details on how to access the building using the GSM system installed, we are still using a door access code which could be turned off at any point, and do they care at all? That's a big fat NO, did I receive any resolution at all - LOL NOPE! Have I had a sincere apology for the massive inconvenience of chasing deliveries, driving to depots to collect parcels, spending hours a day chasing problems to be told I'm not authorised to be here - DON'T BE SILLY - NO. They are the most useless, abysmal, rude, ignorant, unprofessional, lying, incompetent company I've ever had the misfortune of dealing with. I've already requested escalation to a formal complaint and will be following this up with The Property Ombudsman. If you are looking for customer service or accountability from this company, then good luck, I've not found a shred of it yet.