I bought a new fob 2 weeks ago initially via the live chat on the website. Firstly, that order did not process properly so I called RMG to follow this up. I was able to complete the order on the phone. But, when I asked for an e-receipt I was simply told that I cannot have one as RMG does not send them. Frustrating but I accepted it. 1 week passed and my fob never arrived. I called again, received an empty apology and was told that the order was not sent to the subcontractor properly. I expressed my frustration, asked for the order to be sent to the contractor and for a confirmation email to be sent to me. I also requested to speak with a manager. Olivia S, a customer service advisor, 'advised' me that there is no need to speak with a manager because they receive the same training and would only tell me the same thing. Furious but I had but accept it - again. 2 weeks (plus) have passed, still no fob but the payment has gone through. I called a third time, only to be told by the customer service advisor that she 'thinks' the order was processed - another empty apology. I asked for confirmation and for an email detailing the complaints procedure. That was this afternoon... 4 hours later, still no email, no confirmation and after 2 weeks, still no fob but my account has been debited. This is shocking and awful customer 'service' RMG takes my money and doesn't care about 'serving' me, a customer - apparently. It's infuriating! I have had issue with the company before too. Thanks for nothing RMG!