Worse customer service, didn’t send out item for 2 weeks until I reminded them. Then took another 1 week to send it out . CS gave false promises to customer and then just went missing when timeline is due. Happened not once, but twice and the CS Manager Rowena was informed but she didn’t think there’s a problem at all. Just brush off as delay in delivery. Demand an explanation from CS Manager but more than 3 days already she still didn’t reply. Also went missing like the previous 2 incidents. Extremely ridiculous customer service standard from a reputable company like Robinson.