I usually opt for larger retailers, I was specifically looking for Joma bracelets, most sites just list the Joma's and don't specify whether they are child or adult bracelets. I wanted to make sure I was ordering the right ones and I stumbled across ROK during an internet search........ they have the adult and childrens Joma's separately making it very easy to choose exactly what I wanted. I hadn't ordered from ROK before and wasn't sure if they came in the little Joma bags so decided to give them a quick ring just to double check. I could not have asked for a better service, whilst I was on the phone the lovely lady said she would make sure what I wanted was in stock, rather than me hanging on the phone she said she would call me back, which she duly did in a few minutes. No sooner had I placed my order online I got a dispatch email and the order arrived pleasantly packaged in a couple of days as expected. I am very impressed by the customer service and the ease of the website and I would not hesitate to use them again. All this service was at a particularly busy period ( Christmas ) definately a 5* service