I had previously bought a board from another company and had various issues with it. After getting my money back (6 months later) my daughter still insisted this is what she wanted. After spending hours on the internet again I came across Rolab. The reviews looked good so I wanted to buy one but none was in stock. I made an enquiry via email about this and was emailed back 2 weeks later when stock was in. I made my purchase on a Friday and received the board on the Tuesday. The product came well boxed and all the items were inside including the extra protective cover I ordered. Charged the board and my daughter hasn't been of it since! Thank you Rolab for the product, just wished I found you first. My 10 year old son has been on his sister's board and now wants one so I will be ordering another very soon.