The hoverboard arrived and we charged it up and it switches on but won’t move it’s as though only one side works the lights do not come on on the other side so it is faulty. Tried to contact Rolab by email several times, phone and Facebook and no one has got back to me either about a replacement or a refund. My daughter saved her money up to buy the product and is totally devastated. As I can see from Facebook many other people have had similar problems. This is totally unacceptable. I would not recommend this company at all. I’m still awaiting a reply and my money to be refunded.