Jumper sleeve seam unravelled badly on the first wear but I no longer had the receipt, having tried it on in store and having no intention of returning it. Staff member in store said she would have replaced it but didn’t have any in store and wouldn’t allow a replacement with something else or issue a credit note. She suggested I call customer service. Their “customer service” didn’t want to know either. They said they couldn’t issue a refund without a receipt. At no point had I asked for one. No receipt, no help whatsoever. I used to buy quite a lot from Roman. Never again! Shoddy item, unfit for purpose and they don’t care at all. I’m quite shocked at their lack of customer care.