I’ve seen loads of reviews about returns I’m in the same boat as they are I returned two items one of them is the 15 th of April .. It took them ages to respond to me what’s going on at Roman ? I’ve shopped with them for years and spent a fortune over the years .. I’ve not got my money back for two items 60 Pounds in total .. yet after countless emails and you Cant ring up they say the phone lines are down.. sorry but I don’t believe it they simply don’t want complaints .. I won’t be buying anymore from Roman online I’ll try them on i the shop only but not as much choice .. very disappointed customer 😟