I have been a customer of Roman for quite a few years. They have always offered consistently good service and clothing. However, lately, the Customer Service has really dropped to below standard! I have an account which shows my orders but for some reason, my last order on 26th April 2022 is not showing and this is the order I am having an issue with. I ordered 4 items total amount of £105.60 was charged to my C/Card.(they qualified for next day delivery and they did indeed arrive the next day on 27th April). I kept 3 items and returned 1 item the very same day and I have a P.Office receipt. I would have expected my refund by now but no....nothing, not even an acknowledgement of my return. The amount after the £3 charge should be £37. I tried ringing but for the last 3 days the Customer Service phones are suffering a network outage ?????? Really? 3 days, I find this completely unacceptable. However, I emailed the issue as suggested and I'm still waiting. I explained I don't have the 'Order #' as I put the delivery note in with the return. I looked for it on my account but as already mentioned, this particular order which is my last order is just not showing??? Why??? I've had one response to my email so far.....asking me for the order number 🙃 which I've already explained I DON'T HAVE. I did however give full details of the order items, the date, the amount charged etc...surely your people can find the order number. Its not my fault that its not showing on my account. Would somebody please do their job, find out what's gone wrong and refund my £37. Come on Roman, this is well below an acceptable Customer Service level. 😡