This was posted on Facebook 3 days ago, hopefully will get the refund I’ve been chasing for the past month. RE: Outstanding Returns‼️ Due to a system outage at head office on 4th May, our returns process has been delayed, as many of you are aware. This significantly impacted our connectivity at head office which led to many emails and customer service queries being undeliverable to our servers. We are now working day and night to ensure every email and message is responded to as soon as possible, therefore, we recommend only sending your message once to avoid additional delays. Since this system outage occurred, we have opened up a new warehouse to enable us to process refunds at a much quicker rate, which is proving a success. As we are in between changing over to our new returns system there has also been additional delays, especially for those returns arriving back in late April. We are now in the process of catching up on all overdue returns and appreciate your patience whilst we rectify all issues. We would like to stress that at this time ONLY orders placed between 14th April and 12th May have been affected by these unprecedented delays. Orders placed and returned to us after the 12th May should not have been impacted and our ongoing systems are now back to normal whilst we work through the backlog of orders. We sincerely apologise for the lack of communication and we assure you that we are working around the clock to fulfil every return as quickly as possible. Thank you for your patience during this busy period❤️