I just want to reassure everyone that things appear to finally be starting to happen at long last !! I returned a top for an exchange on 28/4 and tracked via Post Office tracking.. Roman received on 30/4. Heard nothing so emailed on 23/5 to ask when I might receive my parcel. Got the same generic reply as others i.e. we try to reply to all emails within 2 days.. clearly not as I heard nothing else. Tried ringing and got the same message about service outage. Others suggested making contact via Roman Facebook page as they had had some success through this. I’m not on Facebook myself but was about to ask my daughter to do it on my behalf through her Facebook page and if no success I would have contacted Trading Standards. Could hardly believe my eyes when I received an email from an actual person yesterday apologising for the very long delays but promising my parcel would be despatched that day.. it was and I received my parcel by next day delivery today !! I know this doesn’t make it right how we have all be treated but I hope reading this will give you all hope that your refunds / exchanges will be sorted out very soon. Take care everyone and good luck.