I posted on here last month, having same problem as other ladies with refunds. Then the very next day I received an email saying my refund was being processed. Yay! But was still waiting on another return from the 5 June. Then... received a general email saying that they were sorry and could do better as there had been issues with a new warehouse system and 20% off was being offered. So, now being an idiot I took advantage of this and ordered a top. This was delivered the very next day - so how amazing is that, they can still get their goods out and take customers money but give money back - useless! So I am now still waiting for a refund of £40 for a dress that I returned and tracking says they received it on 5 June and I can honestly say I shall think long and hard before I order from Roman O again. Such a shame because I've been using them for absolute years and this refund problem has never been an issue in the past.